You might want to look at the previous trouble-shooting articles part 1 and part 2 if you're wanting to, er, shoot trouble with an Internet connection. This is a similar round-up in one hit since I've had this conversation several times since and these are all money-free steps you can take.
If your mega-fast broadband connection seems unduly sluggish, there are things you can do before you go complaining to your ISP. It's certainly worth doing this Holmes-style investigation in order to rule out any bottlenecks at your end; there's nothing worse than complaining only for the ISP to insist after their own traffic analysis that the connection is in tip-top condition. Work through the steps to prove it's not in your property and, to paraphrase the great detective, whatever remains, however improbable, must be the truth. Read more of this post
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